Terms & Conditions
For Healthcare Professionals, Institutions and Distributors/Dealers
Order Policy
Prices do not include taxes. The methods of payment accepted are check, ACH, Visa, MasterCard, Amex and digital wallets (Apple Pay, Google Pay, Amazon Pay). We offer net 30-day terms for qualifying accounts. A credit card must be placed on file. Any balance due over 30 days will be subject to a 2% service charge and all balances will be charged to the credit card. For customers that wish to pay by credit card, payment must be authorized at the time of placing the order.
Return Policy
An unsatisfactory product may be returned within 30 days of receipt, for a full refund. No returns are accepted past 30 days.
Non-Returnable Items
Opened products are non-returnable due to hygiene reasons. Discontinued and Made to Order items are non-returnable. All returns must have prior approval and a return authorization number to be accepted.
Returns Procedure
Healthcare professionals, institutions and distributors/dealers may request a return authorization (RA) number from our office, which is required for returns. Write this number on the outside of your shipping box. If you receive incorrect merchandise as a result of EXL Medical's error, we will pay for the return shipping expenses. For all other returns, we will credit your account for returned merchandise once the merchandise has been received and inspected. The returned item as well as the original packaging must arrive at EXL Medical in new condition. Use extra caution when packing to avoid damage, as EXL Medical is not responsible for returned product that is damaged during shipment back to EXL Medical.
Unclaimed Packages
If a product shipped to you is unclaimed and returned to EXL Medical by the courier, you will be charged the standard shipping fee. If you request that an unclaimed product returned to EXL Medical be shipped to you again, the standard shipping fee will apply a second time.
Damaged Goods
You must report a defective product or shipping error immediately upon receipt, to qualify for an exchange. If a package arrives damaged or incomplete, note the damage or shortage in quantity. If delivered by truck, note the damage or quantity in shortage in detail on your copy and the driver’s copy of the delivery receipt or bill of lading and have the driver sign it, acknowledging the damage. Promptly call EXL Medical. Save the packaging and merchandise for inspection. If possible, take pictures of the damage.
Governing Laws
The Terms and all related transactions will be governed by the laws of the state of New York, United States. The Customer hereby agrees to the jurisdiction of the courts of the state of New York. EXL Medical reserves the right to modify or change these terms and conditions at any time, without prior notice.
Pricing
Prices are subject to fluctuation and may change without notice.
Promotional Codes
Promo codes cannot be applied to previously placed orders or purchases and cannot be combined with other promotions, be transferred or be redeemed for cash or credit. They are only available to healthcare professionals, clinics, institutions and the general public and do not apply to products that require a quote request. Promo codes must be entered during the checkout process and discounts will be applied before shipping and taxes.
