An unsatisfactory product may be returned within 30 days of receipt, for a full refund. No returns are accepted past 30 days.
Opened products are non-returnable due to hygiene reasons. Discontinued and Made to Order items are non-returnable. All returns must have prior approval and a return authorization number to be accepted.
Healthcare professionals, institutions and distributors/dealers may request a return authorization (RA) number from our office, which is required for returns. Write this number on the outside of your shipping box. If you receive incorrect merchandise as a result of EXL Medical's error, we will pay for the return shipping expenses. For all other returns, we will credit your account for returned merchandise once the merchandise has been received and inspected. The returned item as well as the original packaging must arrive at EXL Medical in new condition. Use extra caution when packing to avoid damage, as EXL Medical is not responsible for returned product that is damaged during shipment back to EXL Medical.